Surveys

Customer Satisfaction Surveys

Formula’s most recent Customer Satisfaction Study was carried out by an independent research company, in June 2008.

Methodology

  • 120 customers contacted
  • Customers in 3 main countries (France, Germany, UK)
  • Customer in 3 important markets (GPCM, Personal Care, Interior Design & Artistic)
  • 20- 60 minute telephone questionnaire interview in native language

Customers rated aspects of Formula’s customer service performance, and compared this performance with Formula’s main plaster competitor in relation to:

  • Quality
  • Price
  • Order Processing
  • Technical Support
  • Communication Tools

The feedback from this questionnaire will be used to improve different aspects of Formula’s customer service.
Bahrain;Egypt;Iran;Jordan;Kuwait;Saudi Arabia;Syria;United Arab EmiratesBangladesh;Pakistan;India;Sri Lanka;Bahrain;Egypt;Iran;Jordan;Kuwait;Saudi Arabia;Syria;United Arab EmiratesRussia;Russian Federation;Ukraine; Ireland;United Kingdom;Turkey;Andorra;Italy;Malta;Albania;Armenia;Bosnia;Bulgaria;Croatia;Cyprus;Czech Republic;Estonia;Greece;Herzegovina;Hungary;Kyrgyzstan;Latvia;Liechtenstein;Lithuania;Macedonia;Moldova;Poland;Romania;Serbia;Slovak Republic;Slovenia;Uzbekistan;Denmark;Finland;Iceland;Norway;Sweden;Portugal;Spain;Germany;Austria;Switzerland;France;Monaco;Belgium;Luxembourg;Netherlands;Algeria;Angola;Benin;Botswana;Burkina Faso;Burundi;Cameroon;Central African Republic;Chad;Congo;Cote D'Ivoire;D.R. Congo;Djibouti;Equatorial Guinea;Eritrea;Ethiopia;Gabon;Gambia;Ghana;Guinea;Guinea-Bissau;Kenya;Lesotho;Liberia;Libya;Madagascar;Malawi;Mali;Mauritania;Mauritius;Morocco;Mozambique;Niger;Nigeria;Senegal;Sierra Leone;Somalia;South Africa;Sudan;Swaziland;Tanzania;Togo;Tonga;Tunisia;Uganda;Zambia;Zimbabwe;Cambodia;D.P.R.;Korea;East Timor;Macao;Suriname;Taiwan Region;Vanuatu;China;Hong Kong;Japan;South Korea;Indonesia;Laos;Malaysia;Philippines;Singapore;Thailand;Vietnam;Argentina;Barbados;Bolivia;Brazil;Canada;Chile;Colombia;Costa Rica;Cuba;Dominica;Dominican Republic;Ecuador;San Salvadore;Guadeloupe;Guatemala;Honduras;Jamaica;Martinique;Mexico;Nicaragua;Paraguay;Peru;Puerto Rico;Reunion;Trinidad And Tobago;United States;United States Minor Outlying Islands;Uruguay;Venezuela;Montenegro;Turkmenistan;Afghanistan;Brunei;Emirates;Iraq;Israel;Lebanon;Oman;Qatar;Yemen;Australia;New Caledonia;New Zealand;Vatican City State;

Choose your continent

Choose your country

Europe

Andorra;Albania;Armenia;Austria;Belgium;Bosnia;Bulgaria;Croatia;Cyprius;Czech Republic;Denmark;Estonia;Finland;France;Germany;Greece;Hungary;Iceland;Ireland;Italy;Kyrgyzstan;Latvia;Liechtenstein;Lithuania;Luxembourg;Macedonia;Malta;Monaco;Montenegro;Netherlands;Norway;Poland;Portugal;Romania;Serbia;Slovak Republic;Slovenia;Spain;Sweden;Switzerland;Turkey;Ukraine;United Kingdom;

North America

Canada;Mexico;United States;

Central America

Costa Rica;Cuba;Dominican republic;San Salvadore;Guatemala;Honduras;Jamaica;Nicaragua;Puerto Rico;Guadeloupe;Martinique;Trinidad And Tobago;Dominica;

South America

Argentina;Barbados;Bolivia;Brazil;Chile;Colombia;Ecuador;Paraguay;Peru;Uruguay;Venezuela;

Asia

Afghanistan;Bangladesh;Brunei;Cambodia;China;D.P.R;East Timor;Hong Kong;India;Indonesia;Japan;Laos;Macao;Malaysia;Pakistan;Philippines;Russia;Suriname;Singapore;Sri Lanka;Taiwan Region;Thailand;Vanuatu;Vietnam;

Middle East

Bahrain;Iran;Iraq;Israel;Jordan;Kuwait;Lebanon;Oman;Pakistan;Qatar;Saudi Arabia;Syria;Turkey;United Arab Emirates;Yemen;

Africa

Algeria;Angola;Benin;Botswana;Burkina Faso;Burundi;Cameroon;Central African Republic;Chad;Congo;Côte d'Ivoire;D.R.Congo;Djibouti;Egypt;Equatorial Guinea;Eritrea;Ethiopia;Gabon;Gambia;Ghana;Guinea;Guinea Bissau;Kenya;Lesotho;Liberia;Libya;Madagascar;Malawi;Mali;Mauritania;Mauritius;Morocco;Mozambique;Niger;Nigeria;Senegal;Sierra Leone;Somalia;South Africa;Sudan;Swaziland;Tanzania;Togo;Tunisia;Uganda;Zaire;Zambia;Zimbabwe;

Oceania

Australia;New Caledonia;New Zealand;

Choose your language