Service Charters

Customer Service Charters

Formula’s Newark and Walkenried sites regularly publish a customer service charter.

This document is Formula’s written commitment to customer service, and provides up to date contact numbers, office opening hours, lead times (ex works product availability from date of ordering), standard terms and conditions of sale etc.. This charter provides the basis against which each site’s CSI is measured.

Bahrain;Egypt;Iran;Jordan;Kuwait;Saudi Arabia;Syria;United Arab EmiratesBangladesh;Pakistan;India;Sri Lanka;Bahrain;Egypt;Iran;Jordan;Kuwait;Saudi Arabia;Syria;United Arab EmiratesRussia;Russian Federation;Ukraine; Ireland;United Kingdom;Turkey;Andorra;Italy;Malta;Albania;Armenia;Bosnia;Bulgaria;Croatia;Cyprus;Czech Republic;Estonia;Greece;Herzegovina;Hungary;Kyrgyzstan;Latvia;Liechtenstein;Lithuania;Macedonia;Moldova;Poland;Romania;Serbia;Slovak Republic;Slovenia;Uzbekistan;Denmark;Finland;Iceland;Norway;Sweden;Portugal;Spain;Germany;Austria;Switzerland;France;Monaco;Belgium;Luxembourg;Netherlands;Algeria;Angola;Benin;Botswana;Burkina Faso;Burundi;Cameroon;Central African Republic;Chad;Congo;Cote D'Ivoire;D.R. Congo;Djibouti;Equatorial Guinea;Eritrea;Ethiopia;Gabon;Gambia;Ghana;Guinea;Guinea-Bissau;Kenya;Lesotho;Liberia;Libya;Madagascar;Malawi;Mali;Mauritania;Mauritius;Morocco;Mozambique;Niger;Nigeria;Senegal;Sierra Leone;Somalia;South Africa;Sudan;Swaziland;Tanzania;Togo;Tonga;Tunisia;Uganda;Zambia;Zimbabwe;Cambodia;D.P.R.;Korea;East Timor;Macao;Suriname;Taiwan Region;Vanuatu;China;Hong Kong;Japan;South Korea;Indonesia;Laos;Malaysia;Philippines;Singapore;Thailand;Vietnam;Argentina;Barbados;Bolivia;Brazil;Canada;Chile;Colombia;Costa Rica;Cuba;Dominica;Dominican Republic;Ecuador;San Salvadore;Guadeloupe;Guatemala;Honduras;Jamaica;Martinique;Mexico;Nicaragua;Paraguay;Peru;Puerto Rico;Reunion;Trinidad And Tobago;United States;United States Minor Outlying Islands;Uruguay;Venezuela;Montenegro;Turkmenistan;Afghanistan;Brunei;Emirates;Iraq;Israel;Lebanon;Oman;Qatar;Yemen;Australia;New Caledonia;New Zealand;Vatican City State;

Choose your continent

Choose your country

Europe

Andorra;Albania;Armenia;Austria;Belgium;Bosnia;Bulgaria;Croatia;Cyprius;Czech Republic;Denmark;Estonia;Finland;France;Germany;Greece;Hungary;Iceland;Ireland;Italy;Kyrgyzstan;Latvia;Liechtenstein;Lithuania;Luxembourg;Macedonia;Malta;Monaco;Montenegro;Netherlands;Norway;Poland;Portugal;Romania;Serbia;Slovak Republic;Slovenia;Spain;Sweden;Switzerland;Turkey;Ukraine;United Kingdom;

North America

Canada;Mexico;United States;

Central America

Costa Rica;Cuba;Dominican republic;San Salvadore;Guatemala;Honduras;Jamaica;Nicaragua;Puerto Rico;Guadeloupe;Martinique;Trinidad And Tobago;Dominica;

South America

Argentina;Barbados;Bolivia;Brazil;Chile;Colombia;Ecuador;Paraguay;Peru;Uruguay;Venezuela;

Asia

Afghanistan;Bangladesh;Brunei;Cambodia;China;D.P.R;East Timor;Hong Kong;India;Indonesia;Japan;Laos;Macao;Malaysia;Pakistan;Philippines;Russia;Suriname;Singapore;Sri Lanka;Taiwan Region;Thailand;Vanuatu;Vietnam;

Middle East

Bahrain;Iran;Iraq;Israel;Jordan;Kuwait;Lebanon;Oman;Pakistan;Qatar;Saudi Arabia;Syria;Turkey;United Arab Emirates;Yemen;

Africa

Algeria;Angola;Benin;Botswana;Burkina Faso;Burundi;Cameroon;Central African Republic;Chad;Congo;Côte d'Ivoire;D.R.Congo;Djibouti;Egypt;Equatorial Guinea;Eritrea;Ethiopia;Gabon;Gambia;Ghana;Guinea;Guinea Bissau;Kenya;Lesotho;Liberia;Libya;Madagascar;Malawi;Mali;Mauritania;Mauritius;Morocco;Mozambique;Niger;Nigeria;Senegal;Sierra Leone;Somalia;South Africa;Sudan;Swaziland;Tanzania;Togo;Tunisia;Uganda;Zaire;Zambia;Zimbabwe;

Oceania

Australia;New Caledonia;New Zealand;

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