Customer Service

At Saint-Gobain Formula we care about making certain our products arrive in the best condition exactly when you need them. Service excellence is at the heart of our Formula ethos no matter where you are.

With a partnership approach in mind we maintain a continual dialogue with all our customers so that we can adapt and continually improve the way we work.  

Customer Satisfaction

Every member of our customer service team is personally involved in providing exceptional service with a professional commitment to continually improve and benchmark against best practice. Saint-Gobain Formula’s service solutions are developed and shaped by our customers in order to ensure we meet the ever changing needs of the markets we operate in.  

Phillip Barry - LIONHEART CHEMICAL ENT (PTY) LTD, South Africa

"The customer service and lead times/delivery times are excellent.  I deal with other producers, but I would rather do all my business with Formula.”

Word cloud generated from our Customer Satisfaction Survey (Newark 2016)

After Sales Service

We work hard to make sure that our customers are fully satisfied with our products and services, but if something goes wrong we endeavour to deal with it in a fast and efficient manner. 

We care about what you think and we listen and act on any feedback we receive. 


"Formula are very easy to work with. The service is excellent and the response time has continued to improve."

Customer Service Charter

Our service offering is continually evolving to ensure that what is important to you is critical to us.  We periodically update our commitments through our customer service charter which also summarises our fundamental approach.